Logging and Reporting Issues

Overview

Our software is under continual development and consequently during your use if an issue is encountered then we are keen to hear from you. The logs allows you to provide us with the information we need to diagnose the issue.

Version: 1.7.2+ (Aug 2017+)

Usage: Help --> View logs...

How to use in practice

System Reporting Logs

Occasionally you might encounter issues when using the software. If this happens we want to know in order to rectify problems as quickly and smoothly as possible.

The software is designed to capture information at the point of error to help us diagnose the issue and implement an appropriate solution.

If you encounter an issue during your work take the following steps:

Save your project regularly during work (there is currently no auto-save)
Open up and view the system Log messages (Help --> View logs...)
Save the appropriate log messages (or all log messages if you are unsure) which relate to the error encountered
Enter the IGI software Support Centre and create a new support ticket, attaching the saved log files.

IGI software Support service

Software Support is located here: https://igisupport.freshdesk.com/support/home. It provides help with technical or user queries or questions.

Either browse the FAQ (Frequently Asked Questions) or open a new help Support Ticket. Once open you can follow the status of your help request.